Elegant Stainless Steel Necklace with 18k Gold PVD Coating and Pearl Accents

Warranty Policy for Faye Demi-Fine Jewelry

At Faye, we take pride in providing high-quality demi-fine jewelry that lasts. Our Lifetime Warranty ensures that you can enjoy your jewelry for years to come, with the added peace of mind that we’ve got you covered.

Lifetime Warranty

Faye provides a Lifetime Warranty for the plating of all our demi-fine jewelry pieces, ensuring that your pieces remain shiny and beautiful for as long as you own them. Enjoy your jewelry the way you want to, with confidence.

Claim Process

If your jewelry requires a warranty claim, follow the steps below:

1. Capture a photo of the tarnished item.
2. Email your order number, the photo, and your warranty claim to care@fayestore.in.
3. Upon receiving the item, we’ll process your claim and offer you store credit according to the terms below.

Credit Terms:

• 0–6 months: 50% of the invoice value.
• 6–12 months: 25% of the invoice value.
• After 12 months: 15% of the invoice value.

Store credit will be valid for 6 months from the issue date.

Exclusions from Warranty

Our warranty does not cover:

• Wear and tear from normal usage.
• Alterations or resizing by third parties.
• Damage to zirconia crystals due to mishandling.
• Loss of crystals or stones from the jewelry.
• Luxury handcrafted sets (not applicable under warranty).

Jewelry Care Tips

Faye jewelry is crafted for daily use, so there are no strict "do's and don’ts." Simply enjoy wearing your jewelry the way you want, and rest assured it’s built to last.

Breakage Warranty

We offer a Breakage Warranty to ensure that our customers are taken care of if something goes wrong.

• If your jewelry breaks during regular use, you can claim 15% of the product value as Faye Cash.
• The Faye Cash is redeemable within 6 months, online

Lifetime Buy-Back Policy

Faye offers a Lifetime Buy-Back Policy on all purchases made within India. Whether you want to exchange or sell back your jewelry, we’re here to help. You can easily raise a buy-back or exchange request either at one of our physical stores or online.

Buy-back Calculation:

• 0–6 months: 50% of the purchase value.
• 6–12 months: 25% of the purchase value.
• After 12 months: 15% of the purchase value.

The product needs to be self-shipped to our office in Mumbai or handed over to any outlet featuring Faye products.

Important Notes:

• For Sterling Silver Hallmarked Jewelry, if the hallmark certificate is missing, a ₹200 deduction per certificate will apply.
• The final buy-back value will be loaded as Faye Cash after a Quality Check (QC). The Faye Cash will remain valid for 365 days and can be used online or in-store.

Why Choose Faye’s Warranty and Buy-Back Policies?

Faye offers customer-centric policies designed to ensure that you have the best experience with our demi-fine jewelry. Whether it’s our Lifetime Warranty, Breakage Warranty, or Lifetime Buy-Back Policy, we make sure that you enjoy long-lasting jewelry and complete peace of mind.

Frequently Asked Questions (FAQ) - Demi Fine Jewelry

Welcome to our Demi Fine Jewelry FAQ section. Here, you'll find detailed information about our products, their quality, care instructions, and more. We use premium alloys, sterling silver, and high-quality gemstones to craft jewelry that blends luxury with affordability.

What is Demi Fine Jewelry?

Demi fine jewelry is a category of jewelry that sits between fine jewelry (made with pure gold, diamonds, and other precious materials) and imitation jewelry (crafted with base metals like brass). Our Demi fine jewelry uses sterling silver and premium alloys as the base metal, and we apply high-tech plating methods to ensure durability. Unlike imitation jewelry, Demi fine jewelry does not tarnish easily and provides a long-lasting shine, making it an excellent choice for affordable luxury.

• Base Metal: Sterling Silver or Premium Alloys
• Plating: High-quality plating technology for tarnish resistance
• Durability: Tarnish-proof with proper care

Will the Jewelry Tarnish?

With proper care, our Demi fine jewelry will not tarnish. We take pride in offering tarnish-resistant jewelry, which is a major benefit over imitation jewelry that fades quickly. To maintain the shine and longevity of your jewelry, follow our care instructions carefully:

• Avoid moisture: Store jewelry in a dry place
• Proper storage: Use airtight plastic covers to preserve the gold finish
• Limit exposure to sweat, lotions, and perfumes to maintain the finish

Is it Pure Silver?

Yes! Our jewelry is crafted with 92.5% pure silver (commonly known as sterling silver), which is the highest purity level achievable for silver jewelry. This provides the perfect balance of quality, durability, and affordability, ensuring that our Demi fine jewelry looks as luxurious as fine silver jewelry but at a more accessible price point.

• Purity: 92.5% Sterling Silver
• Durability: Long-lasting and tarnish-resistant

What Kind of Stones Do You Use? Are They Genuine Precious Stones?

The stones used in our jewelry vary depending on the design and style. Most of our gemstone pieces feature natural semi-precious stones, while some incorporate synthetic gemstones that offer vibrant colors and durability. We always specify whether a gemstone is natural or synthetic in the product description, so you can make an informed choice before purchasing.

• Natural Stones: Semi-precious gems like amethyst, topaz, and aquamarine
• Synthetic Stones: High-quality synthetic gemstones for a colorful alternative
• Transparency: Details on gemstone quality and type are provided in each product description

How Long Does Gold-Plating on the Jewelry Last?

The gold-plating on our Demi fine jewelry is carefully applied to ensure a long-lasting finish. However, the longevity of the gold finish can vary based on factors like usage, weather conditions, and storage. To ensure the gold-plated jewelry maintains its shine:

• Gold Plating: We use 18K gold plating for a rich, real gold look
• Factors Affecting Longevity: Humidity, exposure to sweat, and moisture can cause the gold finish to dull faster
• Care Tip: Store your jewelry in airtight plastic bags to preserve the gold finish
• Gold Plating Guarantee: We offer a 1-year guarantee for the durability of the gold plating

Are Your Jewelry Materials Safe and Hypoallergenic?

Yes! We prioritize hypoallergenic and safe materials for all of our Demi fine jewelry. Our jewelry is crafted with care to ensure it is safe for people with sensitive skin:

• Nickel-Free: Our jewelry is nickel-free to reduce the risk of allergic reactions
• Skin-Friendly: We use 18kt gold plating and sterling silver, both of which are known for being hypoallergenic and skin-friendly

How Should I Care for My Demi Fine Jewelry?

To maintain the beauty of your Demi fine jewelry, follow these care tips:

1. Avoid moisture: Remove jewelry when washing hands or swimming
2. Store properly: Keep pieces in airtight containers or pouches when not in use
3. Clean regularly: Use a soft cloth to gently wipe your jewelry clean after wearing

By following these care instructions, you’ll ensure your jewelry remains in pristine condition for years to come.

Why Choose Demi Fine Jewelry Over Imitation Jewelry?

• Affordable Luxury: Demi fine jewelry provides the elegant look of fine jewelry at a fraction of the cost
• Durability: Unlike imitation jewelry, Demi fine pieces are tarnish-resistant and long-lasting
• Premium Materials: Crafted with high-quality sterling silver and 18K gold plating
• Variety of Designs: From minimalist styles to statement pieces, we offer a wide range of Demi fine jewelry that suits every occasion

Final Thoughts on Demi Fine Jewelry

Demi fine jewelry is the perfect option for those who want the luxury and elegance of fine jewelry, without the high price tag. With premium craftsmanship, tarnish-resistant finishes, and a variety of genuine stones, our jewelry makes a bold statement while being easy to care for.